Some features of our Flex-Time packages include:

• Pre-paid consulting and support available when you need it
• Ability to ask quick questions or request comprehensive assistance
• Access to consultants by telephone, e-mail, remote assistance or on-site
• Access to the Avantis Support Portal and knowledge base
• Assistance wherever, whenever and however you need it, from quick questions to multi-day engagements

We have certified consultants based in Sydney, Melbourne & Brisbane. We can provide your organisation with a support agreement that guarantees a consultant can be onsite to troubleshoot your problems within a timeframe of your choosing.

Avantis offers 8 x 5 or up to 24 x 7 support packages to ensure that you have telephone or on-line support when you need it.

It is sometimes difficult to predict when you may need support and assistance. Perhaps to cover for sickness & holidays of trained staff or that system upgrade or infrastructure change that you know will happen someday. Or maybe you just need to chat to an expert for an hour or two.

Many organisations have asked us to oversee the administration of their Business Intelligence systems once they are in production and providing business-critical information to the decision makers. At Avantis, we can offer you the full service of trained consultants or work with (and train)
your own staff either on-site or remotely.

Alternatively, you may decide to design your own package and choose exactly which features you want, including the services and service level agreement that your business requires.

Why not use some hours to ensure that your Business Intelligence investment continues to meet the requirements of the users?
You may want to consider regular checks of your environment to ensure optimum performance.

Each customer will receive a login to the Avantis Customer Support Portal. New cases can be logged & all open / closed cases can be reviewed with a complete history of cases available. You can find answers to common questions in our knowledge base.

• BusinessObjects Enterprise
• Crystal Reports
• Crystal Xcelsius
• Microsoft Reporting Services
• Microsoft Analysis Services

Databases

• Microsoft SQL Server
• Oracle
• Sybase ASE / IQ

ETL

• BusinessObjects Data Integrator
• Microsoft Integration Services
• Datastage